If the delivered good has material or manufacturing defects, we undertake either to remove them or to provide a replacement delivery within a reasonable period of time. In case of failure on our part, the customer can, at his choice, either cancel the order or negotiate a price reduction.
All defects must be reported in writing to the email address firstname.lastname@example.org within 30 days of receipt of the goods.
After this period, we decline any responsibility for material or manufacturing defects.
Our company cannot be held responsible for certain quality problems, e.g. normal wear and tear, extreme or improper use/handling by the customer or third parties.
If this case should arise, please send us an e-mail to email@example.com. We will send you the procedure to follow.